Payment and Ordering Information

Orders via www.sandlady.co.uk:
Order securely via our website from our products page www.sandlady.co.uk/sand-bottles

Orders By Phone:
To place an order, please call 07856244621.

Orders By Email:
Orders can be sent by email to info@sandlady.co.uk please give us a full description of the items you require.

Orders By Post:
Payments can be sent by cheque or postal order payable to (Louise Simon) at the following address:
SandLady
15 Gloucester Avenue,
Maldon,
Essex CM9 6JZ

Orders from outside the UK:
Payments are to be made in Pounds Sterling (£)
International orders outside the UK will have additional postage costs.
Please contact us by email info@sandlady.co.uk with your requirements for a quote.

Online payments are administrated by PayPal who are the authorised payment processor for Sandlady.
Your credit card transaction will appear on your bill as "PAYPAL *Sandlady".
PayPal automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

The security of your information is our top priority.

Orders made from the U.K. mainland will be dispatched by Parcel Force or Royal Mail

Orders are forwarded on receipt of payments
Orders will reach purchasers (U.K. mainland only) within 3 - 5 working days of placing an order.

Outside U.K. mainland orders
Please contact info@sandlady.co.uk before placing your order(s).

Postage and packaging charges are as follows:

• UK shipping flat rate £6.50
• UK shipping for orders over £150 FREE
• International orders (please call for shipping rate)

Refunds are permitted should the items be damaged and the purchaser not wishing to obtain a replacement.

Please note item(s) will not be refunded if damaged, misused or ordered incorrectly by the purchaser.
Refunds will be credited to the cardholders account.

It is the duty of the purchaser to check items immediately on delivery
Any items claimed to be damaged must be notified to Sandlady within 48 hours of delivery.

It is the responsibility of the purchaser to ensure that item(s) returned is properly documented and packaged

Damaged goods must be reported to info@sandlady.co.uk within 48 hours of receipt of delivery.

You may cancel your order within 3 days of receipt of goods.

You can do this by contacting info@sandlady.co.uk
Please note that cancellations after 3 days may not be accepted and refunds will be at the discretion of Sandlady.

Should the item(s) you selected not be in stock, you will be given the option of cancelling the reservation

Alternatively, we can reserve your order and forward the item(s) to you when they become available, your reservation be held on our waiting list for 7 days.

During your visit to our website you will be asked to provide personal information about yourself for ordering items online (e.g. Name, Address, E-mail Address etc)

By entering your details in the fields requested we will be able to process your order.

This Privacy Policy has been adopted by www.sandlady.co.uk and it sets out how we will use the personal information provided by you.

We will only use your personal information for the purposes for which you give that information for which we receive your consent.

We will not sell or forward your personal information to third parties unconnected to our products or services offered on this website.

We only collect personal data which you give us voluntary in order to offer you the information on our products, this will also help us in providing the highest quality of services and improve the quality and content of the website.

We will only use the information we collect about you lawfully in accordance with the Data Protection Act (1998) and according to the WHICH Web Trader Code of Practice.
If you have any queries concerning your personal information, please contact data@which.net

According to the Data Protection Act, you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected (there will be a small administrative charge for this service)

If you do not agree with this Privacy Policy you should not submit your personal information on this website.

Your use of this website is subject to the following terms and conditions, and by using this website you are deemed to accept.
The copyright and all other rights in all of the material on this website are owned by www.sandlady.co.uk.

As a user to this website, you may copy material on this website for your own private or domestic purposes.
No copying, adapting or transmitting is permitted.

The information on www.sandlady.co.uk, we try to ensure that the information is accurate and complete at the time of publishing.
We do not accept any liability arising from any inaccuracy or omission in the information on www.sandlady.co.uk.

Images of products shown are for illustration purposes only.
Ordered items may differ slightly from the designs shown.
Sandlady reserves the right to change and withdraw item(s) shown on this website without notice.